TRYK CHARGE SERVICES LLP ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the TRYK CHARGE mobile application, website (https://appless.trykcharge.in), and related services.
By using our Services, you consent to the practices described in this Privacy Policy, which forms part of our Terms & Conditions. Please read this policy carefully.
Information We Collect
When you create an Account, we collect your name, email address, phone number, and any other information required for registration. You are responsible for ensuring this data is accurate, complete, and up to date.
We collect data related to your EV Charging Sessions, including session start/stop times, energy consumed, Charge Point used, Charging Station location, and fare details.
Transaction details including payment method (E-Wallet, Card, Net Banking), amounts paid, refunds, and wallet balances are recorded through our authorized payment gateways and processors.
We may collect device type, operating system, app version, IP address, and usage patterns to maintain and improve the Application and Service.
If you contact us via our toll-free number, calls may be recorded for quality and service purposes. Email and in-app communications are also retained.
How We Use Your Information
- To create and manage your Account and provide EV Charging Services.
- To process payments, generate receipts, and send Tax Invoices to your registered email.
- To facilitate refunds and manage your TRYK CHARGE Wallet.
- To send service-related notifications, confirmations, and SMS/email alerts.
- To send promotional offers, discounts, and referral information (opt-out available in-app).
- To improve the Application, diagnose technical issues, and enhance user experience.
- To comply with applicable legal obligations and the Information Technology Act, 2000.
- To contact You for all Service-related matters via your registered phone/email.
Sharing of Information
We may share your information and/or permitted information with third parties in the following circumstances:
- Payment Processors: To facilitate E-Wallet, Card, or Net Banking payments through authorized gateways.
- Value-Added Service Providers: To facilitate or provide certain value-added services offered by third parties, or by TRYK CHARGE SERVICES LLP through third parties.
- Legal Compliance: Where required by applicable law, court order, or government authority.
- Business Operations: With service partners who assist in operating our platform, subject to confidentiality obligations.
You agree that communications received from such third parties do not constitute spam or a violation of your registration on the national do not call registry.
Data Security
- We implement reasonable security measures to protect your Registration Data and Account information.
- You are solely responsible for maintaining the confidentiality of your Account credentials. We are not liable for losses arising from unauthorized use of your Account.
- We reserve the right to suspend or terminate Accounts where security is compromised.
- In case of suspected unauthorized access, immediately contact us at support@trykcharge.in to request Account blocking.
- We are not liable for unauthorized transactions if you fail to promptly notify us.
Your Rights
- Access & Correction: You may update your Registration Data through the Application at any time.
- Account Deletion: You may request account closure by contacting support@trykcharge.in.
- Opt-Out of Marketing: You may discontinue receiving promotional communications at any time via the specific link provided in the Application.
- Data Portability: Where applicable under law, you may request a copy of your personal data.
Communications
By accepting these User Terms and Conditions, you allow TRYK CHARGE SERVICES LLP to send you promotional emails and SMS alerts from time to time. TRYK CHARGE SERVICES LLP or an authorized representative shall provide information regarding services, offers, discounts, and promotions via SMS or email to your registered mobile number or email ID.
You may opt out at any point by visiting the specific link provided in the Application. You also have the option to discontinue receiving such information at any point of time.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please reach out to us:
TRYK CHARGE SERVICES LLP
Email: support@trykcharge.in
Website: https://appless.trykcharge.in
Applicable for Indian market only.