Shipping & Exchange Policy

01

Service Delivery

TRYK CHARGE provides digital and on-site EV charging services. Here is how our services are delivered:

📱

Mobile Application

The TRYK CHARGE Application is available for download from authorized app stores. App updates are delivered digitally over-the-air. No physical shipping is involved.

⚡

EV Charging Sessions

Charging services are delivered on-site at authorized Charging Stations. You must be physically present at the Charging Station to initiate and complete a session.

💳

Wallet & Payments

All payment transactions, wallet top-ups, and refunds are processed digitally through authorized payment gateways. No physical cash or instruments are shipped.

🧾

Invoices & Receipts

Tax Invoices and session receipts are delivered electronically to your registered email address at the end of each EV Charging Session.

02

Application Compatibility & Updates

The TRYK CHARGE Application is updated by TRYK CHARGE SERVICES LLP from time to time. Please note:

It is your responsibility to download the correct version of the Application for your device.
We are not liable if you do not have a compatible mobile device or if you download the wrong version for your device.
We reserve the right to terminate the Service should you use the Application with an incompatible or unauthorized device.
Application updates are delivered digitally and we recommend keeping the App updated for the best experience.

03

Service Exchange & Disputes

While we do not sell physical products, the following guidelines apply to service-related concerns and exchanges:

1

Session Not Initiated / Charge Point Malfunction

If a Charge Point fails to initiate your session after payment, contact us immediately at support@trykcharge.in with your session details. We will investigate and process an appropriate credit to your Wallet.

2

Incorrect Billing / Fare Discrepancy

If the fare charged does not match the energy consumed or the displayed rate, raise a dispute by contacting support@trykcharge.in within 7 days of the session. Include your session ID and receipt.

3

Wallet Crediting Issues

If a top-up or refund has not been credited to your Wallet within the expected time, contact us with proof of payment. We will verify and resolve within a reasonable timeframe.

4

Payment Gateway Disputes

Any payment-related issue — except when due to an error or fault in the Site — shall be resolved between you and the Payment Processor. We will provide supporting documentation as required.

5

Account or Access Issues

For Account access problems, contact support@trykcharge.in. Written requests for Account blocking will be processed promptly to prevent unauthorized use.

04

No Physical Products

TRYK CHARGE SERVICES LLP does not sell, ship, or deliver physical products through this platform. The following are explicitly outside the scope of this shipping policy:

EV charger hardware or equipment — not sold through this Application.
Physical RFID cards or access cards — not applicable.
Physical gift vouchers or prepaid cards — not available; all credits are digital Wallet credits.

If you have been directed to this page for a physical product query, please contact us directly for assistance.

05

Contact for Service Issues

For any service delivery concern, exchange request, or dispute, reach out to our support team:

Email support@trykcharge.in

WebApp web.trykcharge.in

Platform TRYK CHARGE APP